Privacy Policy
Last Updated: August 2026
Welcome to True Family. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through truefamily.in.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit or interact with our website, we may collect information such as your name, phone number, email address, billing and shipping address, order details, payment-related information, account information, device information, IP address, browser type, website activity, and any information you voluntarily provide through forms, customer support, reviews, or other interactions.
Payment information may be processed directly by third-party payment gateways. We may not directly store your complete card, UPI, or banking credentials.
2. How We Use Your Information
We may use your information to process and deliver orders, communicate order updates, provide customer support, manage returns or refunds, improve our products and website experience, prevent fraudulent transactions, maintain website security, send promotional communications where permitted, analyse website performance, and comply with applicable legal or regulatory requirements.
3. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, remember preferences, improve website functionality, measure advertising performance, and provide relevant marketing.
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
4. Marketing Communications
If you provide your contact information or consent to receive marketing communications, we may send you information regarding products, offers, promotions, launches, or updates through email, SMS, WhatsApp, or other permitted channels.
You may opt out of promotional communications at any time by using the unsubscribe option provided or by contacting us.
5. Sharing of Personal Information
We may share necessary information with trusted service providers that help us operate our business, including payment processors, shipping and logistics partners, website hosting providers, analytics providers, marketing platforms, customer-support providers, and technology service providers.
We may also disclose information where required by law, government authorities, legal proceedings, or to protect the rights, safety, and security of True Family, our customers, or others.
6. Third-Party Services
Our website may contain links to or integrations with third-party websites, payment gateways, social media platforms, advertising services, or other external services.
These third parties operate under their own privacy policies. True Family is not responsible for the privacy practices of external websites or services.
7. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We may retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, accounting, or regulatory requirements.
9. Your Rights
Subject to applicable laws, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of certain personal information, withdraw consent where processing is based on consent, or raise concerns regarding the handling of your information.
To submit a privacy-related request, please contact us using the details below.
10. Children's Privacy
Our website and products are not intended to knowingly collect personal information directly from children without appropriate consent from a parent or legal guardian where required by law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services, or applicable legal requirements.
Any updated version will be published on this page with the revised effective date.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
True Family
Website: truefamily.in
Email: truefamilytruecare@gmail.com
Phone: 98705 45554
